Help

Getting music in

What is the fastest way to add a lot of music?

A piece at a time, but without typing much: on Add New Piece, drop the piece's whole folder of parts at once. Chive proposes a name for each part and reads the title and composer off the score, and you correct anything before saving. A set that arrived as one scanned PDF is split into named parts in the same step. This works in any browser, on any computer.

On a Mac, Chive Desktop takes one more step away: it watches a folder for you, so a folder of parts you move into it is filed as a piece and a loose PDF becomes a material, each after thirty seconds in which you can cancel. It signs in with this same account and files into these same libraries.

How do I add a single piece?

Go to Pieces and click Add New Piece. Give it a title and composer, add any tags that will help you find it again, then upload the score and add a named part for each player. A part can exist before its file does — that is how a missing part shows up as a gap rather than a surprise.

The whole set arrived as one PDF. Do I have to cut it up myself?

No. Open the file and choose Split into parts. Chive reads the page headings and proposes where each part begins; you correct the boundaries before anything is saved. Splitting and page extraction need Pro, or an ensemble on a paid plan.

What can I upload?

PDFs, up to 48 MB per file. How many pieces and materials you can hold depends on your plan — see pricing. On the Free plan, reaching a limit refuses the upload rather than charging you for it.

Working with an ensemble

Who can add or change music?

In an ensemble library, only owners and admins upload, edit or delete. Members read the library and use search and set lists. If you are a member and the Add button is missing, that is why — ask an owner or admin to change your role.

How do I invite someone?

Owners and admins: open Members from the admin area and use Invite member. The invitation is listed there until it is accepted, and can be cancelled if you mistyped the address. The person you invite sees your ensemble by name when they sign in with that email.

How do I switch between my library and the ensemble's?

Use the switcher at the top of the sidebar. It decides which library everything else on the page is about — what you search, what you upload into, and which set lists you see.

Can I share music with another ensemble, or by link?

No. Sheet music is copyrighted, so a library is visible only to its owner and to the ensemble it belongs to. There are no public share links, and nothing crosses between libraries.

Your account and billing

I have forgotten my password.

Use Forgot your password? on the sign-in page and we will email you a link to set a new one. If you know your current password and simply want to change it, use the Change Password form on Edit Profile instead.

How do I upgrade, change or cancel a subscription?

For a personal plan, open your profile and use Manage Subscription. For an ensemble, the owner opens the ensemble's Billing page. Both lead to the same Stripe billing portal, which is where a card is changed, an invoice is found, and a subscription is cancelled.

What happens if payment fails?

A payment that is merely late does not lock you out — the library keeps working while Stripe retries. A subscription that is actually cancelled does stop the paid features, so update the card from the billing portal before it gets that far.

Keeping the library honest

How do I find what is missing?

Library review lists pieces with no composer or no parts yet, likely duplicates, and composer names spelled two ways. It only points them out — nothing is edited on your behalf.

How do I plan a concert?

Build a set list, put it in running order, and give it a date, occasion and venue. When it has happened, mark it performed — that writes it into each piece's performance history and locks the order. You can export the running order as a PDF, or send it straight to forScore.

Can I use Chive on my phone?

Yes. Chive is a website, so it works in your phone's browser — sign in, search the library, open a score. On iPhone use Share → Add to Home Screen; on Android your browser's menu offers the same. Either way it then opens on its own, without the browser bars. There is nothing to download from an app store.

Can I read my music offline?

Not currently. Chive needs an internet connection, on a phone as much as anywhere else: nothing is kept on the device for later, so a rehearsal room with no signal means no music. Chive Desktop shows your library read-only, and reading a score still opens here on the web.

Still stuck?

Email help@chivescore.com and tell us what you were trying to do. If it is about access to an ensemble library, its owner or admin can usually sort it out faster than we can.