Privacy Policy

Introduction

Welcome to Chive's Privacy Policy. Your privacy is critically important to us. This Privacy Policy document outlines the types of personal information collected and recorded by Chive and how we use it. We use your data only as described in this Privacy Policy.

Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you:

• Account Information: When you create an account, we collect your name, email address, and username.
• User Content: We store the sheet music files and related metadata you upload to our service.
• Usage Data: We may collect information about how you access and use our service, including your device information, IP address, browser type, and operating system.
• Cookies: We use cookies to track activity on our website and hold certain information to improve your experience.

PDF Metadata Enrichment

When you upload sheet music PDFs, Chive may process compact PDF evidence (for example, filename, page count, embedded metadata, and short sampled text snippets) with OpenAI to automatically suggest title/composer/arranger and score/part metadata. We do not send full PDF files for this v1 enrichment flow. In low-text scans, Chive may include a compact image of the first page only.

How We Use Your Information

Chive uses the collected data for various purposes, including:

• To provide and maintain our service
• To notify you about changes to our service
• To provide customer support
• To provide analysis or valuable information to improve the service
• To monitor the usage of our service
• To detect, prevent, and address technical issues

Data Security

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Your account is protected by a password for your privacy and security. You are responsible for keeping your password confidential.

Third-Party Services

We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Your Data Rights

As a user of our service, you have certain rights regarding your personal data:

• Access: You have the right to access your personal data stored in our systems.
• Correction: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
• Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Restriction: You have the right to request the restriction of processing of your personal data under certain conditions.
• Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format.

Children's Privacy

Our service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, email chive@swatland.dev.